Right of Withdrawal

You have the right to withdraw from the game user contract and the contract for making a pledge for the game within fourteen days without giving a reason, except in the following circumstance:

If you download the client and enter the game, your Right of Withdrawal expires 24 hours after entering.

The withdrawal period will expire after 14 days from the day of contract conclusion.

To exercise your right of withdrawal, you must inform us (Travian Games GmbH, Wilhelm-Wagenfeld-Straße 22, 80807 Munich, Germany, Tel +49 (0)89 324915-0, Fax +49 (0)89 324915-970, crowfall@traviangames.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Revocation form template
(In the event you wish to withdraw from this contract, please complete this form and send it back to us.)

- To: Travian Games GmbH, Wilhelm-Wagenfeld-Straße 22, 80807 Munich, Germany, Tel +49 (0)89 324915-0, Fax +49 (0)89 324915-970, crowfall@traviangames.com:

I/we (*) hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if this form is notified on paper)
- Date

(*) Delete as appropriate.

When sending a notice of revocation via email, the user is advised to state the username and the game account in the subject line of the email.

Special notice:

The right to revocation shall expire prematurely for contracts for the delivery of digital content not stored on a physical data carrier, if TRAVIAN GAMES has already begun executing the contract, after the user:
1. has given its express consent that TRAVIAN GAMES may begin execution of the contract before expiry of the revocation period, and

2. has acknowledged that it shall lose its right to revocation by providing its consent to start contractual execution.

3. has downloaded the client and entered the game and 24 hours have passed.

When sending a notice of revocation via email, the user is advised to state the username, game account and the game world in the subject line of the email.

Have fun!
Your Travian Games Team
If you have any questions, please contact our support team.

© 2017 ArtCraft Entertainment, Inc.